Support for Customers
Support for Customers
If you require additional support with any aspect of your insurance policy, we are here to help. Whatever you require assistance with, our friendly team can be contacted via our Live Chat facility. If you prefer to speak on the telephone our chat agents will arrange this for you.
If you require additional support with any aspect of your insurance policy, we are here to help. Whatever you require assistance with, our friendly team can be contacted via our Live Chat facility. If you prefer to speak on the telephone our chat agents will arrange this for you.
The web chat is available from 9am to 5pm , Monday to Friday.
The web chat is available from 9am to 5pm , Monday to Friday.
Chat Now
Hearing / Speech Difficulties – Non-Fluent English Speakers
Our Web Chat facility is available during working hours. If you are unable to use this service, you may nominate a Trusted Person who can speak to us on your behalf. Details of Trusted Person can be added at the time of purchase or by requesting a call back from our Customer Services Team.
Hearing / Speech Difficulties – Non-Fluent English Speakers
Our Web Chat facility is available during working hours. If you are unable to use this service, you may nominate a Trusted Person who can speak to us on your behalf. Details of Trusted Person can be added at the time of purchase or by requesting a call back from our Customer Services Team.
Financial Difficulties /Change of Circumstances
If you are having financial difficulties, please contact us as soon as possible as there may be ways we can help. If your circumstances have changed, we may need to update your policy e.g. occupation, mileage, vehicle usage and additional drivers etc. which could reduce your premium. If you are unable to make your monthly payment our team may be able to amend the payment date. We can assist you if you need to cancel your policy.
The Money Advice and Budgeting Service: https://mabs.ie
Financial Difficulties /Change of Circumstances
If you are having financial difficulties, please contact us as soon as possible as there may be ways we can help. If your circumstances have changed, we may need to update your policy e.g. occupation, mileage, vehicle usage and additional drivers etc. which could reduce your premium. If you are unable to make your monthly payment our team may be able to amend the payment date. We can assist you if you need to cancel your policy.
The Money Advice and Budgeting Service: https://mabs.ie
Bereavement
Dealing with a loved ones death can be difficult and we want to help you with the practicalities regarding amending your insurance. If you need to inform us of the death of a policyholder or additional driver, you can contact our Live Chat Team. Our online agents will be able to advise you and talk you through the steps to update or cancel the policy. If you would prefer to speak to someone on the phone, a callback can be arranged with a member of our customer services department.
HSE Bereavement Help: https://www2.hse.ie >life-situations-events >bereavement
Bereavement
Dealing with a loved ones death can be difficult and we want to help you with the practicalities regarding amending your insurance. If you need to inform us of the death of a policyholder or additional driver, you can contact our Live Chat Team. Our online agents will be able to advise you and talk you through the steps to update or cancel the policy. If you would prefer to speak to someone on the phone, a callback can be arranged with a member of our customer services department.
HSE Bereavement Help: https://www2.hse.ie >life-situations-events >bereavement
